WhatsApp confirmation
Confirm the exact watch, variant, destination, shipping fee, duty responsibility and final total before payment.
This optional Audemars Piguet presentation box is offered for customers who want a branded outer box to accompany a qualifying watch order. The existing product details describe it as a brand-new presentation box, and the item is intended for packaging and presentation rather than watch authentication.
Choose this add-on when presentation matters and you want the watch order to arrive with an additional branded box. Confirm the box for the exact model at checkout or with support before dispatch; the box does not alter the watch itself or any product specification.
Store the box in a dry, temperature-stable place and avoid leaving it in direct sunlight, damp storage rooms, or areas exposed to strong heat. Keep the internal insert, cushion, and any removable trays together so the watch remains supported and the box is ready for future transport. For long-term storage, clean the exterior gently with a soft dry cloth rather than solvents, polish, or abrasive cleaners. If the box arrives with visible transit damage, keep the outer packaging and contact support with photographs before use.
Packaging add-ons are selected with a qualifying watch order and are prepared alongside that order. Keep the chosen box in the cart before checkout so it can be paired correctly. The item is not a substitute for the standard protective packaging and does not change the watch configuration, movement, bracelet, or warranty terms.
Review the shipping and customs guide, about RO TIME, customer review policy before ordering. If you are unsure whether a box fits the watch you selected, contact support with the product handle or reference number so the order can be checked before dispatch.
Shipping, QC and protection
Order through WhatsApp, approve the exact piece after QC, and receive FedEx tracking after dispatch.
Confirm the exact watch, variant, destination, shipping fee, duty responsibility and final total before payment.
Your order is processed only after the product and order terms have been confirmed in the WhatsApp conversation.
Review photos and video of the exact watch, including case, dial, bracelet, clasp and selected packaging.
After your QC approval, we dispatch within 3 business days by FedEx and send the tracking number.
Major US and European destinations usually receive FedEx delivery in 3-5 business days after dispatch.
International change-of-mind returns are unavailable because cross-border return shipping cannot pass customs. Damaged, incorrect, materially different or lost items remain covered under our resolution process.
Read refund policyReport the issue within 48 hours of delivery with an unboxing video, packaging photos, item photos and the carrier waybill. After verification, we may provide a replacement, repair compensation, partial refund or full refund.
Import duties and taxes are the customer's responsibility unless another arrangement is confirmed in WhatsApp. Customs clearance, remote routes and holidays can add time.
If FedEx confirms a parcel is lost and the loss was not caused by a refused delivery or unpaid customs charge, we will arrange a replacement or refund.
Read shipping policyDispatch timing begins after QC approval and receipt of the confirmed order. Delivery estimates exclude customs clearance, remote-area delays, weekends and public holidays. Nothing in this summary limits rights that cannot be waived under applicable consumer law.